Member Experience Coordinator

Professional Tennis Registry (PTR) - Professional Pickleball Registry (PPR)
Job Description
 
 
Position: Member Experience Coordinator
Reports to: Membership & Strategic Partnership Director
Position Type: Full-Time
 
Position Overview:
 
The Member Experience Coordinator plays a pivotal role in ensuring an exceptional and efficient experience for all members of the Professional Tennis Registry (PTR) and Professional Pickleball Registry (PPR), from first-time enrollees to charter members. This individual will serve as a primary point of contact for membership inquiries and will provide support across multiple departments to maintain the highest standards of service.
 
 
Key Responsibilities: 
 
Membership Support & Inquiries:
 

• Serve as the initial point of contact for incoming membership and inquiry calls, addressing member needs in a professional and timely manner.

 

• Manage the membership/inquiry voicemail system and ensure responses are provided in a timely manner.

 

• Process and maintain records for the following:
  • New Members
  • Member Reinstates
  • Membership Renewals
  • Workshop and Specialty course registrations
  • Event Registrations

 

• Handle renewals and reinstatements submitted via US mail.

 
Member Engagement & Conversion:
 

• Lead phone campaigns to drive positive membership conversions and achieve organizational goals.

 

• Effectively communicate the benefits and features of PTR/PPR membership, workshops, and educational opportunities to prospective and existing members.

 

• Provide assistance to members with login issues related to the Member Portal, Learning Management System (LMS), and TennisGate.

 
Partnership Development & Outreach:
 

• Support the development and management of smaller-level partnerships, ensuring positive and productive collaborations.

 

• Assist in outreach efforts to potential partners and sponsors, including supporting trade show booths and partnership opportunities.

 
Cross-Departmental Support:
 

• Collaborate with internal teams to provide seamless membership services and support across departments.

 

• Ensure alignment of membership engagement efforts with broader organizational goals and initiatives.

 
 
 
Job Qualifications:
 
Required:
 

• Minimum of 2 years of experience in the racquet sports industry.

 

• Knowledge of PTR/PPR membership and educational offerings (or the ability to

Learn these systems).
 

• Ability to collaborate effectively with a diverse and dynamic team.

 
Skills & Competencies:
 

• Exceptional organizational skills and attention to detail.
• Strong verbal and written communication abilities.
• Customer service-oriented with a focus on member satisfaction.
• Excellent time management skills with the ability to prioritize tasks effectively.
• Self-motivated
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Dynamic personality

 
Preferred:

• Bilingual or multilingual skills are a plus.

 

How to Apply:

Interested candidates should submit their resume and cover letter to Milena Vidos at milena@ptrtennis.org. Applications will be reviewed on a rolling basis.